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We reply within 2 working days.

Please include your Windows version, the type of file you were converting, and the error message if there was one. Mayuro shows the message when an action fails.

Common questions

• The wheel doesn't open. Check that Mayuro is running: its icon is in the tray, next to the clock (you may need to click ^). Then start dragging a file and press Shift while still holding the mouse button.
• "Open with Mayuro" isn't in the right-click menu. Turn it on in Settings → Triggers → Right-click. On Windows 11 it appears in the main menu; on Windows 10, in the classic menu.
• Background removal is greyed out. Download the model once in Settings → About (about 180 MB).
• Mayuro doesn't start with Windows. Turn on Settings → General → Start with Windows. If it still doesn't start, check Task Manager → Startup apps and make sure Mayuro is enabled there.
• How do I uninstall? Settings → Apps → Installed apps → Mayuro → Uninstall.
• How do I get a refund? Purchases go through the Microsoft Store; request a refund from your Microsoft account's order history, under the Store's refund policy.